Privacy Policy

Howe Tech LLC

Effective Date: 05-01-2025

At Howe Tech LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including phone repair, computer repair, custom computer builds, and visits to our website.

If you have any questions, feel free to contact us at:
📞 (209) 332-0822
📧 [email protected]

1. Information We Collect

We may collect the following types of information:

Personal Information

Name, phone number, and email address
Billing and payment information
Device details (make, model, serial number, IMEI, etc.)
Account credentials (only if provided for troubleshooting purposes)

Device Data

Files, software, or data stored on your device that may be accessible during repair
System configurations and error logs necessary for diagnostics

⚠️ Note: While we do not intentionally access personal files, data may be visible during the repair process.

Non-Personal Information

IP address, browser type, and device information when using our website
Website usage data (pages visited, time spent, etc.)

2. How We Use Your Information

We use your information to:

Provide repair and technical services
Diagnose and troubleshoot device issues
Process payments and transactions
Communicate with you about your service status, approvals, or updates
Improve our services and customer experience
Comply with legal obligations

3. Data Access and Responsibility

You are responsible for backing up your data before submitting your device.
Howe Tech LLC is not responsible for data loss during repair or service.
We recommend removing sensitive or personal information where possible.

4. Sharing of Information

We may share your information with:

Payment processors and billing providers
Parts suppliers or service partners (only as needed)
Law enforcement or government agencies when required by law

We do not sell your personal information to third parties.

5. Your Rights and Choices

You have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your data (unless required for legal or business purposes)
Opt out of promotional or marketing communications

To exercise your rights, contact us at (209) 332-0822.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

7. Data Retention

We retain your information only as long as necessary to:

Complete your service
Maintain business records
Comply with legal obligations

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website or made available upon request. Continued use of our services constitutes acceptance of any changes.